Refund Policy  
Last updated: 15 March 2026

Thank you for shopping at Creawell Store. If you are not fully satisfied with your purchase, we are here to help. Please read our refund and return policy below.

1. Eligibility for Refunds
To be eligible for a refund:
• The item must be unused and in the same condition that you received it  
• The item must be in its original packaging  
• You must provide proof of purchase (order number or confirmation email)

2. Returns
Customers have 30 days from the date of delivery to request a return.  
To start a return, contact us at: creawell1@gmail.com

Please do not send your purchase back to the manufacturer.

3. Non‑Refundable Items
The following items cannot be refunded:
• Gift cards  
• Downloadable digital products  
• Items marked as “final sale”  

4. Refund Process
Once your return is received and inspected, we will notify you by email.  
If approved, your refund will be processed automatically to your original payment method within 5–10 business days.

5. Late or Missing Refunds
If you haven’t received a refund yet:
• Check your bank account again  
• Contact your credit card company  
• Contact your bank  

If you still have not received your refund, email us at creawell1@gmail.com

6. Exchanges
We only replace items if they are defective or damaged.  
If you need an exchange, contact us at creawell1@gmail.com

7. Shipping Costs
Customers are responsible for paying return shipping costs unless the item arrived damaged or incorrect.

8. Contact Us
For questions about our Refund Policy, contact:
creawell1@gmail.com